Cancellation Policy

Last updated: 2 November 2026

You can cancel or change an order only until we've processed it, which happens within 24–48 working hours of ordering.

Cancelling or changing your order

Email support@altarvoid.com with the subject “Cancellation Request – [order number]” as soon as possible, or WhatsApp +91 76784 06800.
Until the order is processed, you can cancel it, or change the size, product or delivery address.
Once it's processed and the shipping label is generated, it can't be cancelled or changed. If it then arrives with a problem, our Return, Exchange & Refund Policy applies.

Refunds for cancelled orders

Case	Refunded to	Timeline
You cancel before processing	Original payment method (for partial COD, the online advance)	7–10 business days
We cancel your order	Original payment method	7–10 business days
Payment deducted but no order created	Original payment method	5–7 business days

Your bank may take a few extra days to show the amount.

Pre-orders

Pre-orders are paid in full upfront and can't be cancelled once placed. The exception: if we can't dispatch within 30 days of the estimated date, or the product is discontinued, you get a full refund to your original payment method within 7–10 business days.

Cancellations by ALTARVOID

We may cancel all or part of an order if:

the item is out of stock or was oversold during a drop;
the price or listing was wrong because of a technical or typing error, even after the order was confirmed;
the payment gateway doesn't confirm the payment;
the delivery pincode isn't serviceable;
the order looks fraudulent, or is a bulk or resale order during a limited drop; or
the account has a history of repeated cancellations, refused deliveries or policy misuse.

We'll tell you by email and refund everything you paid.

Refusing a delivery