Refund policy

Last updated: 2 November 2026

ALTARVOID works on an exchange model. Every design is made once, in a small run, so delivered orders are settled with a replacement, a size exchange or store credit. Cash refunds apply only when a faulty or wrong item can't be replaced.

At a glance

Situation Report within What you get
Wrong item, missing item, or damaged on arrival 48 hours of delivery The correct item or a replacement; a full refund if it's out of stock
Manufacturing defect 7 days of delivery A replacement; a full refund if it's out of stock
Wrong size 7 days of delivery Another size of the same design; store credit if it's out of stock
Change of mind 7 days of delivery Only where the product page says change-of-mind exchanges are allowed

What's eligible

An item can be exchanged only if all of these are true:

  • It is unworn, unwashed and unironed, with no stains, perfume or damage.
  • All original tags and labels and the original box are intact, and the invoice or order confirmation is included.
  • You raise the request within the time limit above.
  • The reason is a size issue with the same design, a defect, damage on arrival, or a wrong or missing item.

What's not eligible

  • Change of mind, or disliking the colour, design or style, unless the product page says otherwise.
  • A delay in delivery.
  • Items that were worn, washed, altered or damaged after delivery.
  • Items returned without tags, box or invoice.
  • Requests raised after the time limit.
  • Items marked Final Sale, or bought in a sale or clearance. These can be exchanged only for a verified manufacturing defect.
  • A second exchange on the same order. Each order gets one exchange.

Items that reach us without approval, or that fail inspection, are sent back to you and no credit is issued.

How to request an exchange

  1. Email support@altarvoid.com with the subject “Exchange Request – [order number]” within the time limit. Include the reason, photos of the item with its tags and box, and the invoice. For damage or defect claims, we may ask for an unboxing video that starts from the sealed package.
  2. We review your request within 2 business days and tell you whether it's approved.
  3. Once it's approved, we schedule a free reverse pickup within 3 days. Pack the item securely in its original box, with tags and the invoice.
  4. We inspect the item within 3 business days of receiving it.
  5. If it passes, we ship your new size or replacement, or issue store credit. The exchange is completed within 7–10 business days of receiving your return.

If your pincode doesn't support reverse pickup, we'll share an address to send it to. We reimburse that courier cost only when the return is due to our error, such as a defect or a wrong item.

Store credit

When a size exchange can't be fulfilled, we issue store credit:

  • Equal to the amount paid for the returned item.
  • Sent to your registered email as a code within 2 business days of the item passing inspection.
  • Valid for 90 days from issue, for one use on altarvoid.com.
  • Not redeemable for cash, not transferable, and can't be combined with other codes.
  • If your new order costs less than the credit, the unused balance lapses. If it costs more, you pay the difference.

When we refund to your original payment method

We refund to the original payment method only when:

  • a damaged, defective, wrong or missing item can't be replaced because it's out of stock;
  • you cancel before your order is processed;
  • we cancel your order, for example because an item is out of stock;
  • a payment is deducted but no order is created; or
  • a pre-order can't be fulfilled.

For partial COD orders, the online advance goes back to the original payment method, and any amount paid on delivery is refunded by bank transfer or UPI to an account you share with us. Refunds for items we can't replace are made within 5–7 business days of the item passing inspection; other timelines are in our Cancellation Policy.

Your rights

Nothing in this policy limits your rights under the Consumer Protection Act, 2019. If you're unhappy with how a return was handled, write to our Grievance Officer, whose details are on the Contact Us page.